How does our network monitoring service work?
Adeste Global has remote agents acting just like
Internet browsers. Once your account has
been set up
and the URLs you want monitored are on file,
your network monitoring service begins immediately.
Our remote agents will start monitoring your
network applications with the frequency that
you've set up. The agents monitor your entire
network to insure it is accessible, that
the security is intact, and is maintaining good
performance. If any function falls outside
of the specified parameters, our notification
process kicks in and you will get instant
reports,
so that you can minimize any down-time, malfunction
or breach of security.
FTP Monitoring Service
Our network monitoring
service connects to the specified FTP server.
It then logs on to the FTP server using a user
name and password you provide and a directory-listing
command is issued for a specific directory.
After the contents of that directory are listed
the
monitoring service checks if specified files
exist on the server in that specific directory.
If our remote monitoring agents detect a problem
in at any point in the process Adeste Global
will notify you via the notification process. POP3 Monitoring Service
Our
remote network monitoring agents use a protocol similar to checking e-mail
to monitor POP3 servers. Adeste Global connects to mail server (POP3 server)
and logs in using a user name and password you provide. For example, when
you check your e-mail your e-mail client connects
to a POP3 server using port 110.
The POP3 server requires an account name and a password. Once you have logged
into the POP3 server it opens your text file and allows you to access it.
Adeste Global uses the same protocol to monitor
your POP3 servers.
SMTP Monitoring Service
Our
agents monitor
the SMTP server by connecting to specified mail server and doing an SMTP
handshake. If a remote server does not respond to a handshake or is unavailable
you will
receive notification from Adeste Global.
DNS Monitoring Service
Domain name servers (DNS) are used to translate
domain names to IP addresses. If the DNS server
that supports your organization is
down, multiple service such as Mail Servers, web sites, proxy servers may
be unavailable to the outside world. We test
DNS servers by querying a specified
server in order to resolve a specific internet address. If the DNS server
unable to resolve the address or unavailable
the Adeste Global notification process
starts.
Ping/ICMP Monitoring Service
Ping/ICMP The ping command sends an ICMP echo
request to a target name or IP address, helping you to verify IP-level connectivity.
This is useful for ensuring the integrity of routers, firewalls and multiple
Internet appliance devices, and is an important component of your remote
network monitoring services.
Port Monitoring Service
This option allows you to monitor Internet services
other then listed above. Our agents will try to connect to the server specified
on the specified port and see if the remote computer accepts connections
on this port. If the connection is not accepted
the service is probably down and
the notification process will start.
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