Phone System Training

Adeste seeks to have customers that are both satisfied and successful with their phone system purchase, gaining the maximum benefit from our offerings. As such, we offer appropriate training for both end users and system administrators.

End User Training

The goal of End User training is to give customers a working knowledge of their phone system capabilities. Emphasis is placed on how to manage calls, voice mail messages and greetings through direct interface with a phone handset connected to the system. The phone systems we carry are easy to use, and a quick reference guide is made available at time of implementation, but the proper guidance at the beginning goes a long way to ease the transition. End user training generally takes place at the customer location, in groups of five to eight people; each session takes approximately 1 hour.

Post-installation Follow-up & System Manager Training
An Adeste Trainer will return to the customer’s office to conduct a follow-up and training session with the System Manager, within three to four weeks after installation.  The goal of this training is to give your designated phone administrators (e.g. Office Manager or IT Manager) an in-depth view of the phone system.   They will be introduced to specific advanced features or administrator functions, along with receiving manuals and resource materials.

Phone System Manager training topics may include: Design, record and schedule auto attendants Set-up new users on the system Make moves, adds, and changes for end users Setup system directory speed dials Program handsets Troubleshoot problems/How to report a problem

Contact one of our Phone System Training Specialists to learn more!

newinstalls@adesteglobal.com
1-866-9ADESTE (923-3783)